FAQ

All orders will be sent with sent within one business day – with the exception of weekends. If you haven’t received a tracking number after 1 business day then feel free to reach out. Also please check your junk folder as our customers often find the automated email in there. If you find our emails end up in your junk folder you can add our email address as a contact in your email settings, then you’ll find the emails will appear in your inbox 🙂

Here at AussieKratom we are passionate about the medicinal benefits of this plant and are constantly blown away at the stories we hear on a daily basisfrom YOU the customer and how this plant has impacted your quality of life in such a positive way. That alone gives us a joy that that money in the world can not. However we know these medicinal benefits can come at a great cost to some of you if its sourced within Australia and we mindful of trying to lower the burden there. But we also knowthe crushing feeling of trying to source kratom “Cheaper” overseas only for your package to get past customs. So with all of that in mind we have decided to bring kratom at prices that for once are actually affordable and sustainable. We at AussieKratom care & if you ever want to reach out and tell us how this plant has helped you it would make our day.

Many ask this question and some will already know the answer. Due to Australia’s strict regulations around Kratom no payment provider will allow us to use their services and in addition some will even flag the transaction as illegal and freeze the money for both parties. Paying with Bitcoin ensures that everyone can pay with speed and privacy & no middle man will stop the end user from receiving their product. For those that have never used bitcoin please check our “How to order” page on our website and you will be surprised to find you can purchase bitcoin within minutes using PAY ID or credit card. If however after reading our “how to order” guide you still feel stuck then just email us direct for another cash option. Please be warned the cash option will incur a 15% surcharge.

For many it can be confusing when navigating the kratom market with 100s of strains available to the consumer. We at AussieKratom have tried over 70+ of the various strains on the market and have concluded most strains are the same with some offering slightly more medicinal benefits. However not all strains are MADE the same. We believe the 3 strains we offer are the best on the market as we have also considered the regenerative farming aspect. Ours are Pesticide and chemical free, no additives are used & also we ensure sterilisation of the powders (100 micron) ensuring every strain is of the highest quality for our consumer. We visited many Kratom farms, and can assure you they are not all the same with using nasty chemicals during processing of the extract. Fortunately we have a wonderful relationship with our supplier and have secured a exclusively supply to us only 🙂

There is a sweet science to kratom dosing that ensures your tolerance is kept low & the plants medicinal effects remain efficacious. Everyone’s dosing is different however we recommend starting at 1-1.5g per dose and slowly increase as needed. Many kratom users make the mistake of thinking they can’t overdose on it and will drink doses exceeding 10g per serve, however these uses will soon find themselves becoming more and more tolerant to the plant and with some even falling into the addiction area. Please remain responsible with this plant and remember a little goes a long way – but only if you stay consistent with it. For more info please read our dosing guide on our website.